Refund Policy

Last updated: October 2026

Each Avora Studios film is a digital product made for a specific property. This policy explains when you can ask for your money back.

Before delivery

If you change your mind after paying but before we have sent the final files, you can cancel and receive a full refund.

After delivery

If the finished film does not meet what was shown on the preview page, write to us within 7 days of delivery. We will first offer to correct it. If we cannot resolve the problem to your satisfaction, we will refund the payment in full.

What is not covered

• Requests made more than 7 days after the final files were delivered.
• Changes of mind about the style, music or pacing after you have approved the preview and received the final files.

How refunds are paid

Refunds are returned to the original PayPal payment through PayPal. The time it takes to appear depends on PayPal and your card issuer, and is usually a few business days.

How to ask

Email sales@avorastudio.art with the name of your property and a short description of the issue. We reply within one business day.